Certified Administrative Manager (CAM)®

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About Course

Course Objective:  The Certified Administrative Manager (CAM)® program aims to equip professionals with the knowledge, skills, and competencies needed to excel in administrative management roles. The program covers a wide range of topics, including organizational management, leadership, office operations, financial management, human resource management, project management, legal and ethical considerations, communication skills, and professional development.


Module 1: Introduction to Administrative Management

  • Role and Importance of Administrative Managers
  • Evolution of Administrative Management
  • Contemporary Challenges and Trends

Module 2: Principles of Organizational Management

  • Organizational Structures and Dynamics
  • Planning and Decision Making
  • Organizational Culture and Communication

Module 3: Administrative Leadership and Supervision

  • Leadership Styles and Approaches
  • Team Building and Motivation
  • Performance Management and Evaluation

Module 4: Office Operations and Technology

  • Office Automation and Technology Integration
  • Records Management and Information Security
  • Business Process Improvement

Module 5: Financial Management for Administrators

  • Budgeting and Financial Planning
  • Expense Management and Cost Control
  • Financial Reporting and Analysis

Module 6: Human Resource Management

  • Recruitment and Selection
  • Training and Development
  • Employee Relations and Conflict Resolution

Module 7: Project Management for Administrators

  • Project Planning and Execution
  • Time Management and Prioritization
  • Risk Management and Contingency Planning

Module 8: Legal and Ethical Considerations in Administration

  • Compliance and Regulatory Requirements
  • Ethical Decision Making
  • Legal Issues in Administration

Module 9: Communication and Interpersonal Skills

  • Effective Communication Strategies
  • Conflict Resolution Techniques
  • Building and Maintaining Professional Relationships


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Course Content

Certified Administrative Manager (CAM)®

  • Case Study 1: Streamlining Office Operations at ABC Corporation
  • Certified Administrative Manager (CAM)® Quiz

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